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Policy

Welcome to Nail Soul

At Nail Soul, every appointment is thoughtfully prepared to provide a relaxing, luxurious, and personalized experience. To ensure the highest quality service for every guest, we kindly ask that you review our salon policies.

Thank you for choosing Nail Soul. We truly appreciate your understanding and support.

Appointments

Appointments are highly recommended to ensure your preferred technician and time.

Walk-ins are always welcome based on availability.

If you are running late, please give us a call. We will do our best to accommodate you; however, arriving more than 15 minutes late may require shortening or rescheduling your service to respect other guests’ appointments.

Cancellation & No-Show

We understand that life happens and plans can change.

If you need to cancel or reschedule your appointment, we kindly ask that you notify us as soon as possible, preferably 24 hours in advance. Your courtesy allows us to offer that appointment time to another guest and helps us serve everyone more efficiently.

At Nail Soul, we do not charge cancellation or no-show fees. We simply ask for open communication and respect for your reserved appointment time.

Thank you for helping us create a smooth, relaxing experience for every guest and every member of our team.

Children & Guests

We absolutely love children. However, for the safety and relaxation of all guests, we kindly ask that children who are not receiving services remain supervised at all times.

Health & Sanitation

Your health and safety are our highest priority.

At Nail Soul, we proudly maintain hospital-grade sanitation practices, including:

  • Hospital-grade disinfecting procedures
  • Disposable single-use pedicure liners
  • Disposable single-use pedicure jet system
  • Sterilized metal implements
  • Clean towels for every guest
  • Freshly sanitized workstations after each service

If you have any allergies, medical conditions, injuries, or infections, please inform your technician before your service begins so we can provide the safest and most comfortable experience possible.

Service Guarantee

We take great pride in our craftsmanship.

If you experience lifting, chipping, or workmanship-related issues within 7 days of your service, please contact us. We will gladly assess the concern and provide a complimentary correction when appropriate.

Please note that our guarantee does not cover:

  • Accidental damage
  • Improper aftercare
  • Normal wear and tear
  • Any issue caused by outside products
  • Services performed by another salon after your visit

Refund Policy

Due to the nature of personal beauty services, all services are non-refundable.

If you are not completely satisfied with your service, please let your technician or one of our salon managers know before you leave the salon. We are committed to making every reasonable effort to address your concerns and ensure you have the best possible experience.

Your happiness is very important to us, and we will always do our best to ensure you leave feeling confident and cared for.

Payments

We gladly accept major credit cards, debit cards, cash, and other available payment methods.

Gratuities are always appreciated but never expected. While tips may be given in any form, cash tips are especially appreciated as a thoughtful way to directly support your technician.

Alcohol & Complimentary Beverages

We are pleased to offer complimentary beverages to help you relax and enjoy your visit.

Alcoholic beverages are available only to guests 21 years of age or older with a valid government-issued ID. Please enjoy responsibly.

We reserve the right to decline serving alcoholic beverages at our discretion to ensure a safe and comfortable environment for everyone.

Right to Refuse Service

At Nail Soul, we are committed to providing a safe, respectful, and welcoming environment for both our guests and our team.

We reserve the right to refuse or discontinue service to anyone who is disrespectful, abusive, intoxicated, or whose condition may pose a health or safety risk to themselves, our staff, or other guests.

Thank you for helping us maintain a positive experience for everyone.

Chargebacks

If a payment dispute is filed after services have been rendered, we reserve the right to provide appointment records, signed receipts, photos, and communication to the payment processor to support the transaction.

Price & Design Consultation

(Nail Art & Custom Designs)

Every nail design is unique. Nail art pricing varies based on the complexity of the design, the time required, and the level of detail involved.

We are happy to provide a complimentary consultation before your service to discuss your ideas and provide an estimated price.

Price Transparency

Your technician will review your requested services and confirm the estimated total before your appointment begins.

If additional services or design changes are requested during your appointment, any price adjustments will be discussed with you before they are performed.

Our goal is to ensure you feel informed, comfortable, and confident throughout your experience.

Service Adjustments

If you would like to make changes to your service or nail design during your appointment, please let your technician know as early as possible. We’ll do our best to accommodate your request whenever time allows.

Personal Belongings

While we do our best to provide a safe environment, Nail Soul is not responsible for lost, stolen, or damaged personal belongings.

Photography

We may occasionally photograph or record finished nail designs, hands, or salon spaces for marketing and social media.

If you prefer not to appear in photos or videos, simply let us know—we completely respect your privacy.

Cell Phones & Relaxation

To help maintain a peaceful atmosphere for all guests, we kindly ask that phone conversations be kept brief and at a respectful volume. We appreciate your cooperation in preserving the relaxing Nail Soul experience.

Our Promise

At Nail Soul, we believe luxury is found in every detail—from exceptional craftsmanship and genuine hospitality to a peaceful atmosphere where you can truly relax.

Thank you for trusting us with your self-care journey.

We look forward to welcoming you again.

Beyond Beauty, Into the Soul.